Reference Book English for Islamic Banking (Communication Skills and Workplace Practice)

Sinopsis:

The book “English for Islamic Banking (Communication Skills and Workplace Practice)” was designed to help readers understand and master English communication skills relevant to the world of Islamic banking. It is designed as a practical and academic guide that integrates language skills with an understanding of the service context, professional ethics, and Sharia values ​​inherent in Islamic banking operations.
Through systematic material, readers are introduced to various communication situations common in the Islamic banking workplace, such as interactions between customers and customer service representatives, delivering product information, handling inquiries and complaints, and professional communication in the workplace. This book not only emphasizes linguistic aspects but also builds readers’ awareness of the importance of polite, clear, and Sharia-compliant verbal and nonverbal communication.
With examples of dialogues, communication exercises, and illustrations of work practices, this book is expected to be a practical and easy-to-understand learning tool. The presence of this book is intended to support readers, especially students, educators, and Islamic banking practitioners, to have functional English language competencies and be ready to be used in the professional context of Islamic banking, both at the national and international levels.

Penulis:
Hairiyanto, M.Pd. IQAA
Dina Yulita, M.Pd.